Sinfonia Care Refund Policy:

We strive to ensure our customer’s satisfaction. If you are not completely pleased with the items, you received, let us know. We have a 15-day return and refund policy, which means you have 15 days after receiving your order to request a return. Please note, products that have been used or opened cannot be returned or refunded under any circumstances.

Review our return & refund policy below:

Return & Refund Policy:

Sinfonia Care will return or refund any product found to be damaged under the following conditions:

The product must be in its original condition. The product must be unopened and unused. The product must be sent back within 15 days. Proof of purchase and receipt is required to claim the refund amount.

How do I return a product?

Here are the steps to return a damaged or faulty product:

Take clear images of the products that are found damaged. Share us through Contact Us Form available at our website, www.sinfoniacare.com along with complete details.

Send the product back to us in its original sealed packaging to our provided address.

How do I get refunded?

We will notify you once we’ve received and inspected your return and inform you if the refund has been approved. If approved, you’ll be automatically refunded after selecting the refund method with you.

Exchange Policy:

Sinfonia Care will exchange any product that was wrongly delivered instead of the actual order under the following conditions:

The product must be in its original condition. The product must be unopened and unused. The product must be sent back within 15 days. The fastest way to ensure you get what you want is to return the product you have, and once the return is accepted, make a separate purchase for the new product. 

How do I exchange a product?

Here are the steps to exchange a product:

Email us at Contact Us Form on our website www.sinfoniacare.com, request an exchange with complete details. Provide the details of the products you ordered along with your order number. Provide details of the order you received. Send the product back to us in its original sealed packaging to our provided address.

Non - Returnable Products:

Please note that products that have been used or opened cannot be returned or refunded under any circumstances. Sinfonia Care will not accept returns for products if:

The shipping box is open or damaged by the customer. Sale products or gift cards cannot be returned.

Order Cancellation:

If you want to cancel your order, please notify us within 24 hours. The cancellation of orders depends on whether your order has been dispatched or not. To cancel an order, WhatsApp us at 0370 4609898 immediately. If your order has already been dispatched, we will not be able to cancel it.